Terms & Conditions
Purchasers, who are consumers, are entitled by applicability of the regulations for distance contracts to a right of revoking the contract on condition of the following instructions:
Purchaser can revoke the order within a revocation period of two weeks without further specification of reasons in written form (e.g. letter, telefax or e-mail) or by returning the goods. The revocation period does not start before the delivery and the reception of this instruction. Punctual dispatch suffices to comply with the time limit. The revocation must be declared to:
Ksiazek und Tyszecki GbR
10119 Berlin Germany
tel +49 162 5344 244
In case of an effective revocation, any performance received by one party is to be returned to the respective other, as are benefits derived from such performance, e.g. interest.
If Purchaser cannot return the goods received in whole or in part or if Purchaser can only return the received goods in a deteriorated state, Purchaser must pay compensation for value insofar.
There is no duty to pay compensation for value, if the sole cause of deterioration of the good(s) received was the inspection of the respective good(s), as would have been possible in a retail shop.
For the rest Purchaser can avoid paying compensation for value in respect of deterioration in the good(s) as a result of their/ its proper use, if Purchaser does not use the good(s) the way Purchaser uses Purchaser's own property and refrain from doing anything that would curtail the value of the good(s).
If the value of the order does not exceed Euro Forty (EUR 40) and the good(s) delivered correspond to the good(s) Purchaser ordered or, in the event of a higher price of the object, Purchaser has not yet reciprocated or provided a contractually agreed partial service at the time of revocation, Purchaser has to bear the costs of return.
If you wish to exchange an items for another size, you can do this for free inside EU, the only cost for you is the cost of returing. from outside The EU the costs for having a new item sent is 15 EUR
PLEASE NOTE THAT POSTAL AND CUSTOMS CHARGES FOR RETURNED GOODS ARE THE CUSTOMER’S RESPONSIBILITY. WE SHALL ONLY REIMBURSE YOU ONLY IF THE PRODUCT IS DAMAGED, FAULTY OR HAS BEEN INCORRECTLY SUPPLIED. FOR SOME COUNTRIES, WE HAVE THE POSSIBILITY TO SUPPLY A RETURN LABEL AT YOUR COST
A RETURNED ORDER MUST BE RETURNED IN THE ORIGINAL PACKAGING.
If Purchaser is an EU-resident and if the value of Purchaser's order exceeds Euro Forty (EUR 40) the costs of return will be borne by the Vendor. Objects that cannot be sent in parcels will be picked up from the ordering party by the Vendor.
Obligatory refunds of payments must be made within 30 days after sending the revocation or returning the goods. This ends this statement of the rights of withdrawal. This information is intended solely for informational purposes; the original German text is legally binding.)
We can organize the pick-up for you ,please contact us with your pick-up address.
After we recieved your return, we will refund your payment to your paypal account or via bank transfer.
The above revocation is a juristic need.beyond that,we want to mention that it is our main interest to find an accodant solution to solve any kind of problem or mistake.Please contact us!
OUTSIDE THE EU
WE ACCEPT RETURNS FOR ALL ORDERS MADE FROM OUTSIDE THE EU, BUT THEY NEED TO BEE RETURNED WITHIN 5 WORKING DAYS FROM ARRIVAL. ONLY FULL RETAIL PRICE ITEMS ARE REFUNDED. SALES ITEMS MAY BE EXCHANGED OR BE SUBJECT TO A STORE CREDIT.
WE DO NOT reimburse our shipping costs, from outside EU is 35euro
if you are RETURNING FROM OUTSIDE THE EU, PLEASE MAKE SURE THAT THE ORIGINAL SHIPPING NOTE IS CLEARLY VISIBLE AND THAT YOU MARK THE PARCEL AS "RETURN". IF THESE DIRECTIVES ARE NOT FOLLOWED AND WE HAVE TO DECLARE CUSTOM AND TAX FOR THE RETURNED PARCEL, THOSE COSTS WILL BE THE BUYERS RESPONSIBILITY. WE RESERVE THE RIGHT TO REFUSE A RETURN OR EXCHANGE IF THE GARMENT DOES NOT HAVE ALL ITS ORIGINAL LABELS, AND TAGS, AND IF WE DEEM THE GARMENT TO HAVE BEEN WORN OR DAMAGED.
BEFORE RETURNING AN ITEM, SEND US AN E-MAIL AT LEAST 48 HOURS BEFORE RETURNING YOUR ORDER, STATING YOUR REASON FOR RETURNING THE ITEM(S). WE REFUND YOUR ORDER WITHIN 72 HOURS FROM ACCEPTED DELIVERY TO OUR STORE. WHEN A REFUND IS MADE, IT USUALLY APPEARS ON THE ACCOUNT WITHIN 3 WORKING DAYS. IF YOUR REFUND IS LATE, PLEASE CONTACT US IMMEDIATELY.